Creating Virtual Realities and Metaverse Experiences

MAI Privacy Policy

This Privacy Policy comes into effect as at 19-09-2023.

MAI (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by us. This Privacy Policy applies to our website, , our “Service”). By accessing or visiting our website, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Privacy overview:

When you use our Services, you trust us with your personal information. We’re committed to keeping that trust, and that starts with helping you understand our privacy practices. Our privacy sets the foundation for how we approach privacy at Mai.

2. Defination and keyterms:

2.1 Cookie: Small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.

2.2 Personal Information: means any information that relates to a natural person, which, either directly or indirectly, in combination with other information, available or is likely to be available with a body corporate, is capable of identifying such persons.

2.3 Processing: refers to any action performed on Personal Information, such as collecting, recording organizing, storing, transferring, modifying, using, disclosing, uploading or deleting.

2.4 Sensitive Personal Data or Information: refers to the personal data of a person which consists information on passwords; financial information such as credit/ debit card, bank account or other details and credentials; physical, physiological or mental health details; sexual orientation; medical records; biometric information; any other information provided to us or our agents, representatives, contractors etc. for providing service; or any other information received by us or our agents, representatives, contractors under any legal contract or otherwise. For your convenience, Personal Information and Sensitive Personal Information shall be collectively referred to as “Personal Information”.

2.5 Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

2.6 Website: which can be accessed via this URL

2.7 Policy Statement: The objective behind enacting this Policy is to ensure strict compliance with the prescribed standards of data privacy with regards to Personal Information. This Policy is in compliance with the Information Technology Act, 2000 (“IT Act”) and General Data Protection Regulation (“GDPR”) (for users situated in European Union/European Economic Area) Rules to provide you with a reasonable standard of protection and assurance of safety. Through this Policy, we seek to create a protective and secure environment for dealing with your Personal Information.

3. What information do we collect?

3.1 We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

a) Name / Username

b) Phone Numbers

c) Email Addresses

d) Mailing Addresses

e) Billing Addresses

f) Age

3.2 We also collect information from mobile devices for a better user experience, although these features are completely optional:

a) Location (GPS): Location data helps to create an accurate representation of your interests, and this can be used to bring more targeted and relevant ads to potential customers.

3.3 Other information: If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our Website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

4. WHY DO WE COLLECT YOUR DATA (“AGREED PURPOSES”).: Why do we collect your data ("Agreed purposes")

4.1 We may collect information to improve our Website and Services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

4.2 We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

4.3 We use information for security purposes. We may use information to protect our company, our customers, or our websites.

4.4 To improve our internal administration and to manage and improve the services provided to you and the communication made with you;

4.5 To improve the safety, performance, efficiency, ease of use of the Website, interface, and provide you with a more personalized experience;

4.6 To avoid and protect us against unintentional error, fraud, and any other criminal activities;

4.7 If requested by government authorities for government initiatives and benefit;

4.8 for grievance redressal and resolution of disputes;

4.9 Investigate and address conduct that may violate our policies; and

4.10 Detect, prevent, and address fraud, violations of our terms or policies, and/or other harmful or unlawful activity.

We may pseudonymize and/or anonymize your Personal Information to analyze and track usage patterns that shall aid us in improving our Website. Be assured that such pseudonymized and anonymized data cannot be used to identify you in any manner.

5. DISCLOSURE OF YOUR PERSONAL INFORMATION:

5.1 We may share your Personal Information within our company, strictly on a “need-to-know” basis. Our employees, IT team, representatives, subsidiaries shall use such information in consistence with the Agreed Purposes for which the information was originally collected or subsequently authorized by you. We will not disclose Personal Information to any other except for the Agreed Purposes, or with the user’s explicit consent, or with a legitimate interest or legal reason for doing so and where it is permitted by applicable law. In each instance, the disclosed Personal Information will be strictly limited to what is necessary and reasonable to carry out the Agreed Purposes.

5.2 To adequately comply with any of our legal obligations towards you and our legitimate interest in being able to provide and improve the functionalities of the services we provide to you;

5.3 Further, you shall always have the right to know which Third Parties are having access to your Personal Information. You may exercise this right by writing to us at Grievance@mai.io.

6. STORAGE PERIOD:

6.1 We shall store and retain your Personal Information as long as it is required for the fulfilment of Agreed Purposes set out in this Policy or as required in accordance with the applicable data privacy laws, whichever is later (“Storage Period”). After the processing is complete or in case you withdraw the consent given for such processing, the Personal Information that is stored and retained with us shall be either deleted or anonymized in accordance with the applicable laws.

7. Age to access:

9. RIGHTS OF USER SUBJECT TO GDPR: :

9.1 Request an access to your Personal Information collected and processed by us. You may also request a copy of your Personal Information which you shall receive in a structured, standard, and properly formatted manner. You may also request transmission of your Personal Information to another person responsible;

9.2 Request a rectification of the incorrect Personal Information (if any) or completion of any incomplete Personal Information stored with us;

9.3 Subject to the data transmitted on our Website at your consent, request deletion or removal of any of your particular or complete Personal Information stored with us;

9.4 Dispute, object or request a restriction on processing of your Personal Information collected by us;

9.5 Withdraw your consent for processing of your Personal Information at any time in case you have previously given us your consent in this regard.

If you wish to exercise any of the rights mentioned above or any other legal rights you have under the GDPR regarding the collection, storage, and processing of your Personal Information, you may write to us at - Grievance@mai.io.

10. INTERNATIONAL USERS:

10.1 The Website is being operated and managed from India and is subject to the applicable laws of India. As an international user (located or situated outside of India) certain other data privacy laws of your territory may be applicable on processing of your Personal Information. However, when you access our Website and provide your Personal Information through any mode whether through cookies or otherwise, you accept and acknowledge that your Personal Information is being processed in accordance with this Policy and the Personal Information may be processed and stored in India or other countries where the applicable provisions may be less stringent than the data privacy laws of your territory.

11. CHANGES TO THIS PRIVACY POLICY:

11.1 This Policy may be updated from time to time for any reason. We will notify you of any changes to our Policy by posting the new Policy at 19.09.2023 The date the Policy was last revised is identified at the beginning of this Policy. You are responsible for periodically visiting our Website and this Privacy Policy to check for any amendments.

12. GRIEVANCE OFFICER:

12.1 All your questions, discrepancies, and grievances with respect to the processing of Personal Information shall be made to the (Grievance Officer) at Grievance@mai.io.

12.2 The Grievance Officer shall redress the grievances of the users and other individuals expeditiously and in any event within the period prescribed under law. In case of any queries regarding the content, interpretation, implications of this Policy, you may contact the Grievance Officer at Grievance@mai.io.